Customer Service Representative

Our client in the Canton, Connecticut is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

• Provide prompt, professional support to customers via phone, email, and other communication channels
• Respond to inquiries related to orders, products, account information, and service issues
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
• Enter and update customer information accurately in internal systems
• Process orders, track shipments, and coordinate with internal departments as needed
• Maintain detailed records of customer interactions and follow-up activities
• Support general administrative and customer service functions as assigned

Qualifications:

• Previous customer service experience required
• Strong verbal and written communication skills
• Proficiency with Microsoft Office and customer service/order entry systems
• Excellent problem-solving and organizational skills
• Ability to work independently and collaboratively within a team
• High school diploma or equivalent required

Preferred Qualifications:

• Experience in a manufacturing, distribution, or office environment
• Comfortable handling a high volume of customer interactions
• Strong data entry and multitasking abilities

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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