Customer Service Representative

We are looking for a Customer Service Representative to support credit union members from our Illinois location in a fast-paced inbound contact center environment. This is a contract opportunity with the potential to become permanent for someone who brings professionalism, dependability, and a service-first approach to every interaction. The person in this role will help members with account-related questions, explain available products and services, and contribute to a positive experience during a period of increased member activity.

Responsibilities:
• Respond to incoming calls from credit union members and provide accurate, courteous assistance with routine account and service inquiries.
• Guide members through questions related to balances, account activity, and available financial products while maintaining a calm and supportive tone.
• Deliver thoughtful service to a diverse member base, including individuals who may require extra patience and clear communication.
• Navigate multiple screens and internal applications efficiently to research information, document interactions, and complete service tasks.
• Maintain detailed and accurate records of member conversations and follow established procedures for call handling and issue resolution.
• Support the team during elevated call volume by managing requests efficiently and helping ensure consistent member service levels.
• Participate fully in onboarding, orientation, and role-based training to build product knowledge and operational readiness.
• Work a schedule that includes weekday shifts and two Saturday mornings per month, with adjusted time during the week to remain within standard hours.

Qualifications:

• Previous experience in inbound customer service, call center support, or a similar high-volume service environment.
• Strong verbal communication skills with the ability to explain information clearly and professionally.
• Demonstrated patience, empathy, and a customer-focused mindset when assisting members with varying needs.
• Comfortable using multiple computer screens and learning several software systems at the same time.
• Reliable attendance and consistent punctuality in a team setting that depends on schedule adherence.
• Ability to manage competing tasks efficiently while maintaining accuracy and attention to detail.
• Experience in banking, financial services, or a credit union setting is preferred.

Compensation

$20.00-$23.00 Hourly

About Us

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