Customer Service and Operations Manager

Robert Half is partnering with a well-established organization in the distribution space to hire a Customer Service and Operations Manager. This role is responsible for leading all aspects of the customer service function, including team leadership, order management, and cross-functional coordination with sales, warehouse operations, and vendors.

This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and enjoys balancing team management with operational execution.

Key Responsibilities

• Lead, manage, coach, and develop a team of Customer Service Representatives and purchasing personnel
• Oversee end-to-end order processing, including order entry, pricing verification, and invoicing
• Collaborate closely with sales, warehouse operations, and vendors to ensure seamless service delivery
• Act as the primary escalation point for customer issues and drive timely resolution
• Support warehouse coordination including shipment prioritization, inventory handling, and problem-solving
• Review and manage inventory activities including adjustments, transfers, returns, and reconciliations
• Ensure accurate documentation and compliance with shipping, receiving, and billing processes
• Maintain and update inventory records and oversee year-end reconciliation efforts

Operations & Office Oversight

• Coordinate shipping and receiving processes, including documentation and inventory commitments
• Work within ERP systems for order management, inventory tracking, and reporting
• Approve vendor invoices and manage petty cash reconciliation
• Serve as ISO coordinator and support compliance-related initiatives
• Act as liaison with external partners such as warehouses and property management

Qualifications:

Qualifications

• 3+ years of customer service experience, preferably within distribution, logistics, or a related industry
• Previous leadership or supervisory experience
• Strong working knowledge of order entry, inventory management, and ERP systems
• Familiarity with DG (Dangerous Goods) systems and shipping/warehousing regulations is a plus
• Excellent communication, problem-solving, and organizational skills
• Ability to manage multiple priorities in a fast-paced, detail-oriented environment

•Education

• High school diploma or GED required
• Associate’s degree (or equivalent experience) preferred

Why This Role?

• High-visibility leadership position with cross-functional impact
• Opportunity to improve processes and drive team performance
• Stable organization with strong operational footprint
• Ability to work 1-2 days a week from home

If you’re a hands-on leader who enjoys improving customer experience while staying close to operations, we want to connect with you.

Compensation

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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