Senior Business Analyst

The Senior Business Analyst  plays a critical role in managing the intake, evaluation, and prioritization of technology initiatives. Based in Surprise, Arizona, this position leads the front-end of the IT project lifecycle, ensuring that all incoming requests are properly assessed, aligned to strategic goals, and prepared for governance review. This role drives process standardization, facilitates business process improvements, and enables informed decision-making across a complex IT portfolio.

Key Responsibilities

• Lead the intake, triage, and qualification of all incoming IT-related initiatives and enhancement requests
• Maintain and prioritize a centralized demand backlog, ensuring visibility and alignment with organizational priorities
• Facilitate business process improvement sessions to identify inefficiencies and define optimized future-state workflows
• Develop comprehensive business cases, including cost-benefit analysis, risk evaluation, and strategic alignment
• Prepare and present recommendations to governance committees for funding and prioritization decisions
• Standardize intake processes, scoring methodologies, and documentation templates across IT teams
• Collaborate with cross-functional stakeholders to gather requirements and validate solutions
• Ensure smooth transition of approved initiatives into execution by project management teams
• Monitor demand pipeline performance and provide reporting on key metrics and outcomes
• Contribute to ongoing improvements in demand management, governance frameworks, and operational processes

Qualifications:

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Public Administration, or a related field
• 7+ years of experience in IT business analysis, demand management, business process improvement, or PMO environments
• Demonstrated experience leading intake, prioritization, and governance activities for IT initiatives
• Strong knowledge of business analysis frameworks and process improvement methodologies
• Experience developing business cases and supporting executive-level decision-making
• Proficiency with process mapping tools and Microsoft Office applications
• Strong communication, facilitation, and stakeholder management skills

Preferred Qualifications (Nice-to-Haves)

• Experience in a public-sector or highly regulated environment
• Certifications such as CBAP, PMI-PBA, Lean Six Sigma (Green/Black Belt), ITIL, or PMP
• Familiarity with IT service management platforms or enterprise workflow tools
• Experience in change management practices and financial modeling

Compensation

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