Customer Service Representative

Our client is in need of a Customer Service Representative to join a busy team in the 78233 area. This opportunity is ideal for someone who enjoys supporting customers, handling administrative tasks accurately, and delivering a detail-focused service experience in both English and Spanish. The person in this role will help manage order activity, maintain customer records, and address service concerns with care and efficiency.

Responsibilities:

• Manage incoming customer orders and process related payments with accuracy and timeliness.

• Create, update, and maintain customer account records, ensuring information remains complete and current.

• Respond to customer concerns by identifying issues, explaining solutions, coordinating corrections, and confirming resolution.

• Handle account adjustments and related documentation to support accurate financial records.

• Gather customer feedback and service trends to help management identify product or service improvement opportunities.

• Provide day-to-day administrative and back-office support to keep customer service operations organized and efficient.

• Perform data entry tasks with strong attention to detail, including numeric information and account updates.

• Assist with additional duties as needed to support team objectives and business operations.

Qualifications:

• High school diploma or equivalent required.
• At least 1 year of customer service or related office support experience preferred.
• Strong Spanish language skills, including reading, writing, and speaking, are required.
• Solid English communication skills, including verbal, written, and reading comprehension, are required.
• Proficiency with computers and common office systems is required.
• Ability to complete data entry work accurately, especially with numeric information.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Ability to manage customer interactions professionally while resolving issues effectively.

Compensation

$14.75-$15.00 Hourly

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