Customer Experience Specialist

We are looking for a Customer Experience Specialist to support customers and internal partners by handling questions, resolving concerns, and ensuring each interaction is handled with professionalism and care. This Long-term Contract position is based in Overland Park, Kansas, and is ideal for someone who enjoys creating positive customer experiences while working in a fast-paced service environment. The role combines customer communication, account support, and administrative coordination, with a strong focus on accuracy, responsiveness, and continuous improvement.

Responsibilities:

• Build strong relationships with customers, clients, merchants, and internal teams to deliver a high-quality service experience and encourage continued program engagement.

• Respond to inquiries, concerns, and service requests through phone and email while providing clear information and timely follow-up.

• Calm difficult situations with professionalism, resolve routine issues directly, and direct complex or unresolved matters to advanced support teams or leadership when needed.

• Document conversations, issues, and outcomes thoroughly in the company system to maintain accurate service records.

• Complete daily operational work such as preparing billings, updating accounts and user profiles, processing onboarding activities, and sending approvals or confirmation messages.

• Support program communications by creating and distributing launch-related announcements and other customer-facing updates as assigned.

• Meet established performance expectations, including service levels, quality standards, and productivity goals set by the department.

• Take part in training sessions, team discussions, and feedback meetings to strengthen service delivery and identify opportunities for process improvement.

• Partner with leadership and colleagues to share client feedback, contribute to business review discussions, and help develop action plans that improve satisfaction and program results.

• Assist with documenting procedures and offering input during new program implementations or other operational changes to support a smooth customer experience.

Qualifications:

• Previous experience in call center or customer service support roles.
• Strong written and verbal communication skills, including clear and effective email correspondence.
• Ability to manage account inquiries, research discrepancies, and enter information accurately into multiple systems.
• Comfortable working across several browser windows and applications at the same time in a fast-paced environment.
• Demonstrated ability to de-escalate customer concerns and maintain a calm, solution-focused approach.
• Strong attention to detail with the ability to complete administrative and account-related tasks accurately and on time.
• Commitment to meeting performance metrics, service level expectations, and quality standards.
• Reliable, detail-oriented, and adaptable team player with a positive attitude and willingness to learn.

Compensation

$19.00-$19.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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