Dispatcher

We are looking for a dependable Dispatcher to support daily service coordination for a Contract position based in Austell, Georgia. This role serves as a central point of communication between customers and field technicians, helping keep appointments organized and service requests moving efficiently. The ideal candidate is comfortable managing multiple priorities, providing attentive customer support, and staying composed in a busy office setting.

Responsibilities:
• Coordinate daily service activity by preparing work orders and maintaining an organized dispatch schedule.
• Arrange technician assignments, confirm appointment details, and adjust schedules as service needs change.
• Answer incoming calls and place outbound calls to customers in a courteous and attentive manner.
• Provide timely updates to customers, address questions, and ensure clear communication throughout the service process.
• Monitor open requests closely and follow through on next steps to keep work progressing without delay.
• Learn company products and services quickly in order to support accurate scheduling and customer interactions.
• Maintain an orderly office environment and assist with routine administrative and workspace upkeep tasks.

Qualifications:

• Prior experience in dispatching, customer service, call center support, or logistics coordination.
• Ability to manage several tasks at once in a fast-paced office environment while maintaining accuracy.
• Strong communication skills with a detail-oriented, empathetic, and service-oriented approach.
• Comfortable using computer-based dispatching tools and general office systems.
• Demonstrated sense of urgency with consistent follow-up and attention to detail.
• All candidates are required to undergo screening processes.
• Ability to work on-site; this is not a remote position.

Compensation

$18.05-$20.90 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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