Help Desk Analyst

We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large-scale infrastructure initiative in Green, Ohio. In this role, you will provide technical assistance tied to equipment validation and user support activities across a broad network of corporate locations. This position is well suited for someone with prior help desk or call center experience who can manage issues accurately, communicate clearly, and maintain thorough records.

Responsibilities:

• Provide frontline technical support for hardware and desktop-related issues connected to a nationwide infrastructure upgrade.

• Perform pre-deployment and post-deployment checks to confirm IT equipment is functioning properly before and after switch-related work.

• Document incidents, outcomes, and follow-up actions in the service desk ticketing system with a high degree of accuracy.

• Troubleshoot Windows-based workstation issues and resolve common user problems through established support procedures.

• Assist with Active Directory tasks such as basic account support and access-related issue handling.

• Communicate with users, internal teams, and project stakeholders to clarify problems and provide timely status updates.

• Escalate complex technical concerns when needed while ensuring all relevant details are captured for efficient resolution.

• Support assigned coverage schedules as part of a team-based service model aligned to project needs.

Qualifications:

• Previous experience in an IT help desk, technical support, or service desk environment.
• Background in call center support with the ability to manage a steady volume of user requests.
• Working knowledge of Microsoft Windows and Windows 10 troubleshooting.
• Familiarity with Active Directory for basic user and account support tasks.
• Experience using ticketing systems to log, track, and update service requests.
• Strong written documentation skills and careful attention to detail.
• Effective verbal communication skills and the ability to provide clear support guidance.

Compensation

Based on experience

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