Application Support Engineer

We are looking for an Application Support Engineer to provide dependable technical support for business applications and end-user systems in Jupiter, Florida. This Long-term Contract position is suited to someone who can troubleshoot software and hardware issues, maintain a stable support environment, and work effectively across multiple technologies. The ideal candidate brings a practical, service-focused approach and can resolve incidents efficiently while helping improve day-to-day system performance.

Responsibilities:
• Deliver front-line and escalated support for business applications, diagnosing issues and restoring service with minimal disruption.
• Investigate software, hardware, and user access problems by applying structured troubleshooting across desktop and network-connected environments.
• Manage account access and permissions within Active Directory to support secure and timely onboarding, changes, and issue resolution.
• Support endpoint devices and related infrastructure, including systems built on Dell hardware and Cisco-based connectivity.
• Monitor recurring incidents, identify root causes, and recommend corrective actions that reduce repeat support requests.
• Document resolutions, known issues, and support procedures to strengthen team knowledge sharing and service consistency.
• Partner with internal teams to coordinate application fixes, maintenance activities, and environment updates when needed.
• Assist with technical changes affecting supported applications or platforms, ensuring users receive reliable support throughout implementation.

Qualifications:

• Experience providing application support in a corporate or enterprise technical environment.
• Working knowledge of Active Directory, including user administration and access management.
• Hands-on familiarity with Dell computer hardware and general desktop support practices.
• Understanding of Cisco technologies and basic network-connected troubleshooting.
• Ability to diagnose application, system, and hardware issues using a methodical support approach.
• Strong communication skills with the ability to explain technical issues clearly to end users and stakeholders.
• Proven ability to manage multiple support requests while maintaining accuracy and responsiveness.

Compensation

Based on experience

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