Customer Service Representative

We are looking for a Customer Service Representative to support customers with account inquiries, service requests, and billing-related questions in Houston, Texas. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping people, communicating clearly, and managing detailed customer information in a fast-paced setting. The person in this role will serve as a key point of contact, ensuring customers receive accurate guidance while service issues are addressed promptly and professionally.

Responsibilities:
• Assist customers with setting up new accounts, transferring service, and arranging service suspension or restoration as needed.
• Respond to questions about rates, charges, and service guidelines by providing clear and courteous explanations.
• Review account concerns related to billing, usage changes, and meter activity to identify issues and support resolution.
• Work closely with field personnel to schedule and follow up on service requests, meter-related activity, and assigned work orders.
• Update and maintain customer records in the billing system with a high level of accuracy and completeness.
• Accept payments, document account activity, and help customers understand available payment arrangement options when applicable.
• Communicate important service-related updates, including planned interruptions, meter work, and policy changes.
• Address customer concerns professionally, de-escalate challenging situations, and route complex matters to the appropriate team when necessary.
• Follow established procedures, service standards, and applicable regulations in all customer interactions and account handling.

Qualifications:

• High school diploma or equivalent required.
• At least 2 years of customer service experience required; utility or municipal service experience is preferred.
• Familiarity with utility billing practices, water or wastewater services, or public service operations is a plus.
• Strong verbal and written communication skills with the ability to explain technical or account-related information clearly.
• Proven attention to detail and sound problem-solving skills in a customer-facing environment.
• Proficiency with Microsoft Office and experience using billing, order entry, or customer account systems.
• Ability to manage inbound customer contact, handle multiple priorities, and remain effective in a fast-paced setting.
• Ability to stay calm, attentive to detail, and solution-oriented during difficult customer interactions.

Compensation

$18.00-$21.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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