Administrative Coordinator

We are looking for a Administrative/Customer Service Coordinator to join a team in Hudson, Wisconsin in a Contract to Permanent opportunity. This role is ideal for someone who enjoys helping customers, managing administrative tasks, and keeping documentation accurate and organized. The position combines inbound call support, problem resolution, and clerical coordination in a fast-paced environment where strong communication and attention to detail are essential.

Responsibilities:

• Respond to incoming inquiries from internal partners and external customers with professionalism, empathy, and timely follow-up.

• Handle challenging customer interactions by calming concerns, identifying solutions, and ensuring issues are resolved appropriately.

• Review, complete, and update forms and supporting documentation while maintaining accurate digital files and records.

• Assist with accounts receivable-related processes by checking service authorizations for accuracy and coordinating needed corrections with appropriate representatives.

• Maintain clear communication across teams to support workflow coordination, scheduling needs, and service-related updates.

• Use business applications and office software, including tools such as Adobe and DocuSign, to manage documents and support operational tasks.

• Follow company policies, compliance standards, and applicable regulations while handling customer information and internal records.

• Take part in training and ongoing development activities to strengthen product knowledge, system proficiency, and service delivery.

• Apply sound judgment and problem-solving skills to prioritize work, address administrative issues, and support efficient daily operations.

• 50 - 70 outbound calls per day

Qualifications:

• Prior experience in customer service, call center support, or administrative coordination is preferred. Experience taking high volume call amounts.

• Ability to manage inbound calls while delivering a detail-oriented and service-focused customer experience.

• Strong written and verbal communication skills with the ability to interact effectively with both internal and external contacts.

• Comfortable performing clerical and administrative tasks, including data entry, document handling, and digital file management.

• Intermediate computer skills, including experience with Microsoft Excel, CRM platforms, and common office software.

• Strong organizational skills with the ability to coordinate schedules, manage multiple tasks, and maintain accuracy under deadlines.

• Demonstrated problem-solving ability and sound decision-making skills in customer-facing or administrative environments.

• Experience in home health or a related service setting is a plus.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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