Business Analyst
Job Title
Lead Business Systems Analyst
Company Overview
A leading public-sector organization based in Los Angeles, CA, dedicated to delivering high-quality services to its community through innovation, transparency, and operational excellence. The organization leverages modern technology solutions to enhance service delivery, improve internal processes, and support data-driven decision-making across departments.
Role Summary
The Lead Business Systems Analyst serves as a strategic partner bridging business needs and technology solutions. This role leads large-scale system initiatives, drives process improvements, and ensures business applications are optimized for performance and user experience. Based in Los Angeles, CA, this position plays a critical role in shaping technology roadmaps and delivering impactful solutions that support organizational objectives while overseeing a small team.
Key Responsibilities
- Lead business systems initiatives, serving as a primary liaison between technical teams and business stakeholders
- Gather, analyze, and document business requirements, translating them into functional specifications and user stories
- Oversee system implementations, upgrades, and enhancements across enterprise applications
- Develop and maintain technology roadmaps aligned with business strategy
- Manage vendor relationships, including RFP/RFI/RFQ processes and contract oversight
- Configure, test, and support enterprise software systems to ensure reliability and performance
- Monitor system performance, identify improvement opportunities, and implement optimization strategies
- Facilitate training sessions and develop documentation to support end users and self-service capabilities
- Lead incident response efforts, including root cause analysis and post-incident reviews
- Provide technical leadership, mentoring, and oversight to a team of 3–4 direct reports
Compensation & Benefits
- $120,000 – $140,000
- Competitive benefits package including healthcare, retirement plans, and paid time off
- Opportunities for professional development and certification support
Additional Details
- Work model: Hybrid (3 days onsite per week)
- Position includes oversight of a small team (3–4 direct reports)
- May require occasional evenings or weekend support for critical system needs
- Opportunity to work on high-impact, enterprise-level systems and initiatives
- Eligibility Requirement: Candidates must be U.S. citizens or lawful permanent residents
- Background Screening Requirement: Employment is contingent upon successfully passing a comprehensive background check, consistent with applicable la
Qualifications:
Required Qualifications
- Bachelor’s degree from an accredited institution
- 5+ years of experience implementing and supporting large-scale enterprise systems (e.g., ERP, CRM, or similar platforms)
- Strong experience in business process analysis, requirements gathering, and system design
- Knowledge of software development lifecycle methodologies (Agile, Scrum, Kanban)
- Experience with system configuration, maintenance, and troubleshooting
- Proven ability to lead projects and coordinate cross-functional teams
- Strong communication, documentation, and stakeholder management skills
- Experience analyzing data and driving process improvements
Preferred Qualifications (Nice-to-Haves)
- Experience in a public sector or government environment
- Agile certifications (e.g., CSM, CSPO, SAFe) or PMP certification
- Familiarity with IT service management frameworks (e.g., ITIL)
- Experience supervising or mentoring team members
- Background in customer experience improvement methodologies (e.g., journey mapping, voice of customer)
Compensation
$124,000.00-$150,000.00 YearlyAbout Us
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