Senior IT Technician

Robert Half is seeking an IT Support Technician to join a growing Managed Services Provider (MSP) supporting residential and small business clients throughout the Bellevue area. This is a highly hands-on role focused on in-person technical support, break/fix troubleshooting, hardware repairs, workstation deployments, and customer service. The ideal candidate enjoys working directly with end users and solving a wide variety of technical issues in Windows and MacOS environments.

Location: Bellevue, WA (100% Onsite)

Schedule: Monday–Friday, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM

Duration: Contract-to-Hire (if applicable)

Pay rate: up to $30/hourly (W2)

Responsibilities

• Provide onsite and walk-up technical support for residential and small business customers.
• Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
• Diagnose and repair desktops, laptops, and mobile devices.
• Replace damaged hardware components, including laptop screens and other internal parts.
• Build, configure, and deploy new desktop and custom PC systems.
• Perform workstation setup, imaging, software installations, and user onboarding.
• Manage and document support requests using ConnectWise.
• Deliver exceptional customer service while resolving technical issues in person.
• Troubleshoot connectivity and networking issues in small business environments.
• Support and maintain Ubiquiti UniFi networking equipment and wireless environments.
• Escalate complex technical issues when necessary and collaborate with other technical teams.

Qualifications:

• Experience working in an MSP, Help Desk, Desktop Support, or Field Technician environment.
• Strong troubleshooting experience supporting Windows and MacOS systems.
• Hands-on experience with hardware break/fix, repairs, and deployments.
• Experience providing in-person end-user support and customer-facing technical assistance.
• Familiarity with ticketing systems, preferably ConnectWise.
• Strong communication and customer service skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.

Preferred Qualifications

• Experience supporting residential customers and small business environments.
• Familiarity with Ubiquiti UniFi networking technologies.
• Basic networking knowledge, including wireless troubleshooting, routers, switches, and connectivity issues.
• Experience building and configuring custom PCs.

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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