Customer Service Representative

We are looking for a Customer Service Representative to join a busy on-site team in Eugene, Oregon. This is a Contract position offering consistent scheduled hours, and the opportunity to support customers through structured, script-guided interactions. The role is well suited for someone who communicates clearly, enjoys helping others, and can maintain professionalism in a fast-paced call center setting.

Responsibilities:

• Respond to inbound customer calls with professionalism, accuracy, and a service-focused approach.

• Assist callers by following established scripts, policies, and procedures to provide consistent support.

• Handle a mix of customer service interactions, including both incoming and outgoing calls as needed.

• Maintain clear and accurate records of conversations, requests, and outcomes in the appropriate systems.

• Participate in training and coaching sessions to build product knowledge and strengthen call handling skills.

• Work a fixed schedule that includes either Saturday or Sunday along with four additional weekdays.

• Collaborate with supervisors and team members to resolve customer concerns and escalate issues when appropriate.

Qualifications:

• Previous experience in customer service or call center support is preferred.
• Ability to manage inbound and outbound phone conversations with confidence and professionalism.
• Typing speed of at least 25 words per minute is required; faster typing is strongly preferred.
• Strong verbal communication skills and the ability to follow scripted guidance effectively.
• Availability to work an on-site schedule with consistent assigned shifts.
• All candidates are required to undergo pre-employment screening before starting.
• Bilingual communication skills are a plus and may qualify for additional hourly compensation.

Compensation

$18.00-$19.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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