Customer Service Representative

We are looking for a Customer Service Representative to support transport-related customer interactions for a contract position based in Michigan. This role focuses on delivering timely service by handling incoming inquiries, processing orders accurately, and providing clear information on product pricing and availability. The ideal candidate is comfortable managing a steady call volume, navigating customer service systems efficiently, and maintaining a detail-oriented approach in every interaction.

Responsibilities:
• Respond to inbound customer calls and messages with accurate, courteous, and timely support.
• Enter customer orders into company systems with close attention to detail and order accuracy.
• Provide current pricing, product availability, and related order information to automotive and trucking customers.
• Assist customers with routine service questions and follow up to ensure issues are resolved appropriately.
• Record customer interactions and order updates clearly to maintain reliable service documentation.
• Support outbound communication when needed to confirm order details, clarify requests, or provide status updates.

Qualifications:

• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to manage inbound and outbound calls professionally in a fast-paced environment.
• Strong data entry skills with experience handling order processing tasks accurately.
• Clear verbal and written communication skills when assisting customers and sharing information.
• Comfortable using computer-based systems to look up details and complete service activities.
• Ability to prioritize multiple requests while maintaining a high level of responsiveness and accuracy.

Compensation

$15.84-$18.34 Hourly

About Us

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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