Customer Service Representative

We are looking for a Customer Service Representative to support residents and customers with prompt, courteous assistance for a manufacturing-related client in Lombard, Illinois. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized, and can resolve questions effectively across phone and email interactions. The person in this role will help address program-related inquiries, document customer interactions accurately, and ensure payment-related support is handled with care and attention to detail.

Responsibilities:
• Respond to incoming calls efficiently while maintaining a respectful, detail-focused, and service-focused approach.
• Investigate customer questions related to photo enforcement programs and provide clear, accurate information to support resolution.
• Record detailed summaries of customer interactions and outcomes in the appropriate system each day to maintain accurate account history.
• Alert leadership promptly when customer concerns require escalation or additional review.
• Assist customers with payment support, including guiding them through credit card transactions for violation-related payments.
• Review email and internal communication channels daily to stay current on updates, instructions, and service priorities.
• Complete data entry and administrative support tasks accurately while balancing call volume and follow-up needs.
• Carry out additional customer service or operational duties as needed to support the team.
• Use Microsoft Word and Excel to manage information, track activity, and support day-to-day service operations.

Qualifications:

• Previous experience in customer service, call center support, or another high-volume phone-based environment.
• Strong ability to handle inbound calls professionally while communicating clearly and courteously.
• Comfortable researching customer concerns, resolving routine issues, and escalating complex matters when necessary.
• Accurate data entry skills with attention to detail when documenting conversations and updating records.
• Ability to manage email correspondence and monitor daily communications in a timely manner.
• Working knowledge of Microsoft Word and Microsoft Excel.
• Experience supporting payment processing, order entry, scheduling, or related customer account activities is preferred.
• Dependable organizational skills and the ability to manage multiple tasks in a structured environment.

Compensation

$17.75-$18.75 Hourly

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