Product Operations Specialist

Robert Half is partnering with our client, a Fortune 500 automotive manufacturer, to hire a Product Operations Specialist to support a portfolio of customer-facing digital products and experiences in Torrance, CA.

Location: Torrance, CA (onsite)

Duration: 22-month contract

Hours: 40 hours/week

Pay Rate: $50-53/hour

Position Overview:

The Product Operations Specialist will support the development, enhancement, and ongoing operations of customer-facing digital products, including websites, mobile applications, customer service tools, and communication platforms. Working closely with product, business, technology, UX, and operations teams, this role will help deliver exceptional customer experiences while supporting product planning, requirements gathering, testing, releases, stakeholder communications, and day-to-day platform operations. The ideal candidate is organized, detail-oriented, and passionate about digital products and cross-functional collaboration.

Key Responsibilities:

• Support the end-to-end delivery of digital product initiatives, enhancements, and production support activities.
• Gather, document, and maintain business requirements, user stories, acceptance criteria, process flows, and product documentation.
• Partner with product managers, business stakeholders, UX designers, developers, and QA teams to support product execution.
• Participate in Agile ceremonies including backlog refinement, sprint planning, demos, retrospectives, and status meetings.
• Assist with User Acceptance Testing (UAT), including test planning, test script creation, defect tracking, and validation activities.
• Monitor platform performance and support operational processes, incident management, releases, and vendor updates.
• Coordinate stakeholder communications, training materials, product launches, and organizational change management activities.
• Analyze product performance metrics and customer feedback to identify opportunities for continuous improvement.
• Support roadmap planning, business case development, and reporting efforts.
• Serve as a subject matter expert on assigned digital products and customer journeys.

Qualifications:

Qualifications:

• Bachelor's degree required.
• 2–5 years of experience in product management, product operations, business analysis, digital strategy, or related fields.
• Experience supporting customer-facing digital products, websites, mobile applications, or enterprise platforms.
• Strong understanding of Agile methodologies and software development lifecycle processes.
• Experience writing business requirements, user stories, acceptance criteria, and process documentation.
• Excellent communication, organization, and stakeholder management skills.
• Experience with Salesforce, digital platforms, or customer experience technologies is a plus.
• Experience within financial services, payments, lending, or other regulated industries is preferred.

Compensation

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