Customer Experience Specialist

We are looking for a Bilingual Customer Experience Specialist to support an insurance organization in Tucson, Arizona through a contract opportunity with the potential to become permanent. This role combines client-facing service with administrative coordination, making it ideal for someone who communicates clearly, stays organized, and can manage multiple priorities in a fast-paced setting. The right candidate will be fully bilingual in Spanish and English and will bring a strong service mindset along with prior experience assisting customers and supporting day-to-day office operations.

Responsibilities:

• Provide timely, attentive assistance to customers by answering questions, resolving concerns, and delivering a positive service experience in both Spanish and English.

• Handle administrative tasks such as maintaining records, organizing documentation, updating customer information, and supporting daily office workflow.

• Communicate with clients, internal teams, and external partners to ensure requests are addressed accurately and efficiently.

• Support insurance-related service activities by guiding customers through processes, clarifying next steps, and helping prepare required information.

• Track customer interactions and follow up on open items to ensure issues are completed within expected timeframes.

• Assist with sales support efforts by identifying customer needs, sharing relevant service options, and directing inquiries to the appropriate team members.

• Maintain accuracy and attention to detail while working across customer service and administrative assignments in a high-volume environment.

Qualifications:

• Fully bilingual in Spanish and English with the ability to communicate clearly in both verbal and written interactions.
• At least 3 years of experience in customer service, administrative support, or a similar client-focused role.
• Strong background in handling customer inquiries while maintaining professionalism and a service-oriented approach.
• Experience managing administrative responsibilities such as data entry, recordkeeping, document handling, and general office support.
• Ability to prioritize multiple tasks, stay organized, and meet deadlines in a structured work environment.
• Comfortable supporting business development or sales-related activities through customer interaction and coordination.
• Proficiency with standard office systems and the ability to learn company tools and processes quickly.

Compensation

$17.00-$18.00 Hourly

About Us

TalentMatch^®

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