Patient Access Specialist

We are looking for a Patient Access Specialist to support front-end patient services in Roanoke, Virginia. This is a contract to permanent opportunity, ideal for someone who enjoys helping patients, managing administrative details accurately, and contributing to an efficient healthcare environment. The person in this role will serve as a key point of contact for patients and visitors while helping maintain smooth daily operations. This position operates on a 8am-4:30pm shift, M-F. You must be available to fill these hours in order to be considered.

Responsibilities:

• Greet patients and guests in a courteous manner and create a welcoming experience from arrival through check-in.

• Complete patient intake activities by entering demographic information, confirming coverage details, and maintaining accurate records.

• Coordinate appointment scheduling, send confirmations, and assist with rescheduling needs to keep calendars organized.

• Collect co-pays and other patient payments, process transactions correctly, and support daily cash balancing procedures.

• Partner with clinical staff and office personnel to improve patient flow and support timely service delivery.

• Respond to patient questions with professionalism, resolve routine concerns, and direct more complex matters to the appropriate team members.

• Handle sensitive information responsibly and follow all privacy and confidentiality standards in daily work.

Qualifications:

• Experience with patient registration or front-desk support in a healthcare setting.
• Ability to assist patients professionally while delivering clear and compassionate customer service.
• Familiarity with scheduling appointments and maintaining accurate calendar records.
• Knowledge of insurance verification processes and basic medical administrative procedures.
• Strong attention to detail with the ability to enter and review information accurately.
• Comfortable handling payments and completing routine transactional tasks.
• Effective verbal and written communication skills in a fast-paced environment.

Compensation

$17.00-$17.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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