Inside Account Manager

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Pay Rates Starting between: $16.90 - $18.00 / hour

The purpose of this job is to develop and provide focus on customer relationships, grow volume, manage attrition and respond to customers' needs.

1. Grow and maintain current customer volume through customer relationships and follow through

• Responsible for generating referrals from base customers and conducting in-person quarterly business reviews for top 50 customers to drive increased volume

1. Identify base volume customers with growth potential

• Contact new base customers within 48 hours of account assignment to schedule personal introduction with current BDM
• Perform volume usage analysis to increase domestic gallons
• Provide solutions to ensure sales targets are not impacted

1. Manage customer attrition

• Contact customers with a 20% or greater decrease in weekly volume as reported on the weekly volume report and schedule visits as needed

1. Other

• Customized customer reporting
• Customer support, education and training
• Manage sales activity in Salesforce
• Analyze and provide pricing/payment terms
• Liaison with Credit Department for collections
• Fraud review and recommendations to reduce risk
• Process card issues
• Report and analyze KPI's
• Attend weekly sales meetings in person

Qualifications

• 2 years of relevant industry sales, and/or customer service experience
• High School Diploma or equivalent
• Ability to travel within assigned region using own transportation
• Good driving record
• Ability to learn company systems and processes with training
• Advanced Microsoft Office skills
• Advanced CRM (preferred Salesforce), PRS, and other company software skills
• Knowledge of fuel and trucking industry
• Knowledge of company products and offering
• Excellent written and verbal communication skills
• Professional demeanor when communicating in person, email or phone
• Ability to manage time and prioritize work
• Highly organized with attention to detail
• Ability to quickly learn new technology and use technology in all areas related to the role
• Strong customer service skills with the ability to influence others and solve problems
• Ability to work in a fast-paced, dynamic team environment
• Ability to handle multiple tasks, meet deadlines, and work independently
• Travel required less than 25%
• General office work requiring sitting or standing for long periods of time
• Ability to lift boxes weighing up to 30 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Additional Information

• Weekly pay and strong benefits (Medical, Dental, Vision)
• 401(k) + Flexible Spending Accounts
• Employee fuel discount
• Tuition reimbursement to keep your career moving
• A people-first culture where your work is recognized and your success is celebrated
• This position does not support immigration sponsorship. To be considered you must have the legal right to work in United States without additional sponsorship
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship
• Pilot is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business need.