Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for employees in Palm Beach Gardens, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving a wide range of desktop, software, and connectivity issues while delivering a high level of customer support. The person in this role will help keep day-to-day technology operations running smoothly by supporting end users, maintaining workplace devices, and ensuring reliable access to essential business systems.

Responsibilities:
• Deliver front-line technical support for hardware, software, operating system, and peripheral issues affecting end users across the organization.
• Diagnose and resolve problems involving desktop computers, laptops, mobile devices, printers, and common workplace applications.
• Manage incoming service requests through the ticketing system, document resolutions clearly, and maintain timely follow-up with users.
• Set up, configure, and deploy user equipment and software to support new hires, replacements, and day-to-day operational needs.
• Administer user accounts and access permissions through Active Directory and related systems in accordance with company policies.
• Escalate more advanced or unresolved technical issues to the appropriate teams while providing accurate troubleshooting details.
• Assist with basic network-related troubleshooting to identify connectivity issues and restore user productivity as quickly as possible.
• Contribute to a secure and dependable IT environment by following support procedures, applying standard configurations, and maintaining equipment readiness.

Qualifications:

• Experience providing desktop or help desk support in a detail-oriented business environment.
• Working knowledge of Microsoft Windows 10 and general Microsoft Windows troubleshooting practices.
• Familiarity with Active Directory for user account support, password resets, and access-related tasks.
• Ability to troubleshoot common hardware, software, and peripheral issues with minimal supervision.
• Experience using a service desk or ticket management system to track and resolve support requests.
• Understanding of Windows and macOS support principles in a mixed-device environment.
• Strong customer service and communication skills with the ability to assist users in a clear and detail-oriented manner.

Compensation

Based on experience

About Us

Technology Doesn't Change the World, People Do.^®

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