Collections Specialist

We are looking for a Collections Specialist to help with account collections. If you have prior collections and/or call center experience, this may be a great opportunity for you! This role has a great incentive program in place for monthly bonuses based on KPIS.

Responsibilities:

• Contact consumers by phone through frequent outbound calling and handle incoming calls related to past-due accounts.

• Review delinquent balances, discuss payment options, and work with customers to encourage timely resolution.

• Document account activity, conversations, and payment commitments accurately within internal systems.

• Follow established collection procedures and compliance guidelines during every customer interaction.

• Prioritize daily account queues to ensure follow-up efforts are completed efficiently and consistently.

• Address customer questions regarding account status, balances, and payment arrangements in a clear manner.

Qualifications:

• Experience working in consumer collections or a similar accounts receivable environment.

• Ability to manage a heavy volume of outbound calls while also responding to inbound inquiries.

• Working knowledge of standard collection practices and account follow-up procedures.

• Strong verbal communication skills with the ability to remain detail oriented in challenging conversations.

• Comfortable documenting detailed account notes and maintaining accurate records.

• Dependable organizational skills and the ability to stay productive in a fast-paced setting.

Additional Information

-Small collections team (under12 people)

-Great work culture

-Performance based incentives

-Casual attire at office

-Opportunity for growth

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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