Network Administrator

We are looking for a Network and Systems Administrator to support daily technical operations and lead targeted infrastructure projects for a real estate property and facilities management organization in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable network performance, assisting employees with hands-on and remote technical support, and strengthening the stability and security of core systems. The role combines end-user support, network administration, device lifecycle management, and process improvement in a fast-paced environment.

Responsibilities:

• Provide both on-site and remote technical assistance by diagnosing user issues, resolving hardware and software problems, and guiding employees through effective solutions.

• Manage and prioritize help desk activity by tracking requests, responding within established timeframes, and maintaining clear documentation of fixes and internal support procedures.

• Oversee day-to-day upkeep of office technology, including workstation updates, printer supply replacement, equipment repairs, and coordination with outside vendors when specialized support is required.

• Administer backup, voice, and connectivity systems by monitoring performance, adjusting user access, updating call routing features, and generating reports as needed.

• Support employee onboarding and offboarding by preparing devices, provisioning or removing access, maintaining system images, and ensuring technology assets are properly assigned or recovered.

• Maintain network infrastructure through router configuration, server permission management, structured cabling, equipment relocation, and setup or teardown of remote or satellite office environments.

• Monitor company devices and telecom usage to identify cost-saving opportunities, manage line changes, and keep inventory and equipment records accurate and current.

• Promote a secure computing environment by identifying vulnerabilities, recommending improvements to processes and systems, and educating staff on phishing awareness and other cyber risks.

Qualifications:

• Advanced hands-on experience supporting Apple-based environments and troubleshooting Mac hardware and operating systems.
• Strong knowledge of network administration, including LAN infrastructure, router configuration, firewall technologies, and Cisco or Meraki environments.
• Demonstrated understanding of cybersecurity principles, including risk identification, access control, and data protection best practices.
• Familiarity with Google Workspace or similar cloud-based collaboration platforms.
• Ability to communicate technical information clearly, train end users effectively, and deliver patient, service-oriented support.
• Proven ability to manage competing priorities, work through vendor or provider escalations, and solve issues with persistence and sound judgment.
• Availability to participate in on-call support with rapid response times, including responding within one hour and arriving on site within four hours when needed.

Compensation

Based on experience

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