Dispatcher

We are looking for an experienced Dispatcher to join our team in a Contract to permanent role. This position is ideal for someone who can balance customer communication, driver coordination, and delivery planning in a fast-paced environment. The right candidate will be confident making dispatch decisions, managing changing priorities, and supporting efficient day-to-day transportation operations.

Responsibilities:
• Manage incoming calls from drivers and customers effectively, providing timely updates and clear resolution to service-related questions.
• Review daily scheduled deliveries and evaluate dispatch activity to keep routes, timing, and load assignments aligned with operational needs.
• Determine the most suitable equipment and assign the appropriate driver for each delivery based on load requirements, availability, and service expectations.
• Send pickup and delivery details to drivers and coordinate load dispatching through company transportation software.
• Partner closely with customer service teams to improve delivery performance and increase overall driver utilization.
• Monitor active deliveries and respond quickly to schedule changes, service issues, or driver communication needs throughout the day.
• Maintain strict confidentiality when handling sensitive company and customer information, including rates, pricing details, pay data, purchase orders, and credit-related records.
• Represent the organization in an experienced and detail-oriented manner in all internal and external interactions.

Qualifications:

• 7+ years of experience in dispatching, logistics coordination, or transportation operations.
• Strong background in customer service, including high-volume phone communication with drivers and clients.
• Experience using dispatching platforms, computer-aided dispatch systems, or logistics software in a fast-paced setting.
• Ability to make sound decisions independently when assigning drivers, equipment, and delivery schedules.
• Solid understanding of coordinating logistics while balancing service quality, efficiency, and operational priorities.
• Strong organizational skills with the ability to manage multiple deliveries and shifting demands at once.
• Detail-oriented communication skills and the ability to work effectively with drivers, customers, and cross-functional teams.

Compensation

$21.38-$24.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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