Program Aide (Swing)

We are looking for a dependable Program Aide (Swing) to support front desk operations and resident services for a nonprofit housing program in San Mateo, California. This is a Contract position that requires strong customer service skills, sound judgment, and the ability to stay organized during a swing shift through midnight. The person in this role will serve as a welcoming point of contact for visitors and clients while helping maintain a safe, orderly, and well-supported facility environment.

Responsibilities:
• Welcome visitors and residents at the front desk, answer questions, and provide courteous day-to-day support.
• Receive, sort, and distribute incoming mail, packages, food deliveries, and donated items to the appropriate areas.
• Enter and update information accurately in internal records and assist with routine administrative tasks.
• Monitor client arrivals and departures, including completing check-in and check-out activities as needed.
• Support site coverage by stepping in during staff breaks and meal periods to maintain uninterrupted front desk service.
• Help residents access medications in accordance with site procedures and provide general assistance with basic needs.
• Restock common areas and day room supplies to keep shared spaces clean, prepared, and functional.
• Perform evening bed checks and complete interior and exterior facility rounds to promote safety and compliance.
• Reinforce house guidelines, document concerns, and issue notices when necessary to address policy violations.

Qualifications:

• At least 1 year of experience in administrative support, reception, customer service, or a related environment.
• Strong verbal and written communication skills with a detail-focused and respectful approach.
• Ability to manage multiple tasks, stay organized, and respond calmly in a fast-paced setting.
• High attention to detail when handling records, visitor interactions, and daily site activities.
• Basic proficiency with Microsoft Office applications and general data entry tasks.
• Comfortable working collaboratively with a team while also handling responsibilities independently.
• Ability to work a swing shift schedule through midnight in an ongoing contract assignment.

Compensation

$21.00-$23.00 Hourly

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