Inside Sales Representative

Robert Half has a new direct-hire opportunity for an Inside Sales Representative. In this job, you will serve as a primary point of contact for customers, providing expert product knowledge, account support, and sales assistance from within the office environment. This role focuses on building strong customer relationships, understanding customer needs, and delivering accurate product information to support purchasing decisions and long-term account growth. No outside sales or field sales activities are required. Please contact Cody Marshall at Robert Half to learn more.

Key Responsibilities

Account Management

• Manage and maintain assigned customer accounts through phone, email, and virtual communication.
• Develop strong working relationships with customers by providing responsive and professional support.
• Process customer inquiries, quotations, orders, and account-related requests.
• Monitor customer purchasing activity and identify opportunities to improve service and account performance.
• Coordinate with internal departments to ensure timely order fulfillment and customer satisfaction.
• Maintain accurate customer records and account activity within the CRM system.

Product Knowledge & Customer Support

• Become a subject matter expert on company products, applications, features, and benefits.
• Provide customers with product recommendations based on their business needs and requirements.
• Educate customers on product specifications, availability, pricing, and usage.
• Support customers with technical and product-related questions, escalating complex issues when necessary.
• Stay current on new products, product updates, and industry trends.

Sales Support

• Generate and follow up on quotations and proposals.
• Assist customers through the purchasing process and ensure a positive buying experience.
• Identify cross-selling and upselling opportunities within existing accounts.
• Collaborate with internal sales and operations teams to achieve company sales objectives.
• Support customer retention efforts through proactive communication and service.

Qualifications:

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 2+ years of inside sales, customer service, account management, or related experience.
• Strong communication and interpersonal skills.
• Ability to learn and retain detailed product knowledge.
• Excellent organizational and time-management skills.
• Proficiency with CRM software, Microsoft Office Suite, and business communication tools.
• Customer-focused mindset with strong problem-solving abilities.

Compensation

$55,000.00-$65,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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