Help Desk Analyst III

We are looking for an experienced Help Desk Analyst III to provide high-level technical support for users in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who excels at resolving advanced desktop, network, and systems issues while delivering dependable customer service. The role requires strong hands-on knowledge of enterprise support environments, including Microsoft technologies, Active Directory, and Office 365, along with the ability to diagnose and resolve complex technical problems efficiently.

Responsibilities:
• Deliver advanced technical assistance for hardware, software, and access-related issues across a multi-level support environment.
• Investigate and resolve escalated incidents involving desktop systems, Microsoft platforms, and end-user applications.
• Support account administration tasks, including permissions, directory updates, and user access management within Active Directory.
• Troubleshoot connectivity and infrastructure-related problems by identifying network, configuration, and performance issues.
• Configure, maintain, and support desktop hardware, peripheral devices, and deskside technology for end users.
• Assist with administration and support activities involving Windows Server, Office 365, Citrix technologies, and related enterprise tools.
• Document issues, resolutions, and recurring trends to improve service quality and support efficiency.
• Collaborate with internal technical teams to address complex system concerns and maintain stable user operations.

Qualifications:

• At least 3 years of experience in a multi-tier help desk, technical support, or advanced desktop support role.
• Demonstrated ability to troubleshoot complex technical issues involving hardware, software, user access, and networking.
• Strong working knowledge of Windows Server, Active Directory, Microsoft Office 365, and core Microsoft support environments.
• Experience with network diagnostics, configuration support, and general connectivity troubleshooting.
• Proven ability to communicate clearly with users and provide attentive, customer-focused support.
• Hands-on familiarity with desktop hardware, deskside support, configuration management, and related support tools.
• Exposure to technologies such as Citrix, databases, Lotus Notes, or similar enterprise platforms is preferred.
• CompTIA A+, Network+, Microsoft certifications, or comparable technical credentials are considered advantageous.

Compensation

$57.00-$66.00 Hourly

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