Customer Experience Specialist

We are looking for a Customer Experience Specialist to support a retail environment through careful evaluation of in-store customer interactions. This contract position centers on monitoring service delivery, identifying how staff engage with shoppers, and helping promote a consistent and detail-oriented experience. The ideal candidate is observant, impartial, and comfortable capturing clear feedback that can help improve day-to-day customer service performance.

Responsibilities:

• Observe employee interactions with customers throughout the store and assess the overall quality of service being delivered

• Evaluate how team members communicate with shoppers, including clear communication, responsiveness, and helpfulness

• Recognize effective service behaviors as well as areas where the customer experience could be strengthened

• Record detailed, objective notes and prepare organized summaries of in-store observations

• Share actionable feedback with leadership to support coaching and service improvement efforts

• Review whether established customer service expectations and operational guidelines are being followed consistently

• Maintain a discreet presence on the sales floor while monitoring customer-facing activity

• Use written communication and digital tools such as email and web browsers to document and relay findings accurately

The salary range for this position is $20/hr to $25/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Qualifications:

• Strong observational ability with close attention to detail in fast-paced customer-facing settings
• Ability to remain detail-oriented, unbiased, and discreet while evaluating employee and customer interactions
• Clear written communication skills for preparing reports, summaries, and email correspondence
• Previous experience in retail, customer service, call center support, or customer success environments is preferred
• Comfort working with multiple browser windows and web-based tools to complete documentation tasks
• Ability to identify service issues, including customer concerns related to communication or connectivity problems
• Dependable judgment and the ability to follow established service standards and evaluation criteria

Compensation

$23.75-$27.50 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.