Infrastructure Support Engineer

IT Generalist / Systems & Network Engineer (Onsite – Beverly Hills Area)

A growing boutique IT consulting firm is seeking a highly skilled IT Generalist to provide white-glove technology support for a high-profile client in the Beverly Hills area. This role is ideal for a well-rounded technical professional who thrives in fast-paced environments, enjoys direct client interaction, and can confidently manage systems, networks, and end-user support.

This position is fully onsite and requires a consultative, customer-focused mindset. The ideal candidate is equally comfortable troubleshooting executive-level workstation issues, managing cloud platforms, and designing network solutions.

Candidates with experience in Managed Service Provider (MSP) environments or those who have served as the primary IT resource for an organization are highly encouraged to apply.

Key Objectives

• Provide efficient, thorough support for a dynamic client environment.
• Maintain critical IT systems, including workstations, security tools, SaaS applications, file services, email platforms, networking equipment, and server infrastructure.
• Implement and maintain backup, security, and business continuity solutions.
• Automate repetitive tasks and leverage technology to improve operational efficiency.
• Assess existing technology environments and proactively identify improvements.
• Collaborate directly with business stakeholders to understand needs and deliver effective solutions.
• Contribute to a team culture focused on knowledge sharing and continuous improvement.

Responsibilities

• Resolve advanced desktop and end-user support issues across Windows and macOS environments.
• Manage user accounts and permissions across cloud services and business applications.
• Architect, deploy, and troubleshoot network infrastructure, including routers, switches, wireless systems, and firewalls.
• Build and maintain strong relationships with client stakeholders.
• Coordinate with third-party vendors and oversee technical implementations.
• Create and maintain clear technical documentation.
• Support identity and access management initiatives.
• Assist with endpoint management and device deployment strategies.

Ideal Candidate Profile

You are a technology generalist who enjoys solving complex problems, working directly with people, and taking ownership of environments from endpoint to infrastructure. You can seamlessly transition between desktop support, systems administration, cloud services, networking, and project work while maintaining a professional, customer-first approach.

For immediate consideration, direct message Reid Gormly on LinkedIn and Apply now!

Qualifications:

Required Qualifications

• 5+ years of IT experience in a Systems Administrator, Network Administrator, Systems Engineer, Tier III Support, or similar role.
• Experience in an MSP environment or demonstrated success supporting multiple technologies and stakeholders in a fast-paced setting.
• Strong troubleshooting skills across both Windows and macOS platforms.
• Hands-on experience with Microsoft 365 administration.
• Experience with Microsoft Entra ID (Azure AD) and identity management.
• Experience with MDM platforms such as Microsoft Intune and/or Jamf.
• Strong networking knowledge, including router, switch, firewall configuration, and network troubleshooting.
• Ability to design, configure, and support network infrastructure from ISP handoff through end-user connectivity.
• Experience supporting collaboration platforms such as Slack, Zoom, Dropbox, and Google Workspace.
• Excellent written and verbal communication skills.
• Strong customer service orientation with a consultative, white-glove support mindset.

Preferred Qualifications

• Experience with Fortinet/FortiGate networking and security products.
• Knowledge of SAML and Single Sign-On (SSO) implementations.
• Experience deploying and managing Windows and macOS endpoint management solutions.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Industry certifications such as CompTIA, Microsoft, Cisco, or equivalent.

Compensation

$115,000.00-$125,000.00 Yearly

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