Network Support Engineer I
Join Mindray North America and help shape the future of patient care.
Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care.
Fast facts about Mindray:
- Founded in 1991, with 14,000 employees worldwide
- 8 global R&D centers, investing ~10% of annual revenue into innovation
- North American headquarters in Mahwah, NJ, with 40+ international subsidiaries
About the Role
Mindray is seeking a Network Support Engineer I to support the networking environments that enable our patient monitoring and healthcare technology solutions. This role is responsible for troubleshooting network-related issues, supporting customer deployments, assisting with integrations, and collaborating with internal teams and customer IT departments to ensure reliable system performance.
The ideal candidate has a strong foundation in enterprise networking, enjoys problem-solving, and is comfortable working directly with customers and cross-functional teams.
What You'll Do
- Troubleshoot and resolve network connectivity, routing, switching, and performance issues
- Support customer network integrations and deployments of Mindray products and solutions
- Provide remote technical assistance to customers, field service personnel, and internal teams
- Analyze network environments to identify and resolve compatibility and performance concerns
- Create and maintain technical documentation, implementation guides, and knowledge base articles
- Manage support cases and ensure timely follow-up and resolution
- Collaborate with Engineering, Quality, Operations, IT, and other cross-functional teams
- Assist with network-related projects and continuous improvement initiatives
What We're Looking For
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience
- 1-3 years of experience supporting enterprise network environments
- Strong understanding of networking fundamentals, including TCP/IP, subnetting, routing, switching, VLANs, DHCP, and DNS
- Experience troubleshooting network connectivity and performance issues
- Familiarity with enterprise networking technologies from vendors such as Cisco, Aruba, or similar platforms
- Understanding of network security concepts, including segmentation, authentication, and access controls
- Strong analytical and problem-solving skills
- Excellent communication and customer-facing skills
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
- CCNA, Network+, or similar networking certification
- Experience supporting healthcare, clinical, or highly regulated environments
- Exposure to multicast networking technologies and enterprise network design concepts
Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more—all within a dynamic, supportive, and collaborative work environment.
Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.
Requirements:Equal employment opportunity, including veterans and individuals with disabilities.
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