Specialist, Implementations

CAQH

Position Summary
The Specialist, Implementations is responsible for coordinating and executing pre-implementation activities that ensure clients are successfully prepared for implementation and positioned for long-term success with DataSpring solutions. The onboarding process begins when a deal is closed and includes account setup, project discovery, implementation readiness assessments, client intake activities, and coordination of internal resources to support a smooth transition into implementation.

The individual serves as a key liaison between Sales, Implementation, Operations, Finance, and other internal stakeholders to ensure all onboarding requirements are completed accurately and efficiently.

This position requires strong organizational, communication, and problem-solving skills, as well as the ability to manage multiple onboarding projects simultaneously. The ideal candidate can assess client needs, identify potential risks or gaps early in the process, and coordinate solutions across functional teams.

 

The Specialist, Implementations is a full-time, remote, exempt position and reports to the Manager, Implementation Operations.

Specific Responsibilities

• Client Onboarding & Readiness: Support clients through the onboarding process by facilitating discovery activities, coordinating implementation readiness requirements, providing guidance on onboarding deliverables, and answering client questions to ensure a smooth transition into implementation.
• Account Setup & Configuration: Manage account setup activities, including reviewing contracts and sales documentation, initiating client portal creation, coordinating internal setup requests, and ensuring all onboarding requirements are completed accurately and on time.
• Client Communication: Serve as a primary point of contact during the onboarding phase, providing proactive communication, managing onboarding timelines, tracking action items, and ensuring clients understand next steps and expectations.
• Data Preparation & Transformation: Perform roster transformation and data preparation activities by reviewing client-provided files, validating data quality, and converting information into DataSpring standard templates to support successful implementation.
• Project Coordination: Maintain accurate project records, onboarding milestones, and client communications within DataSpring Customer Relationship Management (CRM) systems and other project tracking tools.
• Forecasting Support: Support project forecasting efforts by gathering implementation-related information, validating project timelines and volumes, identifying potential delays, and providing updates to implementation leadership.
• Documentation Management: Create, maintain, and organize onboarding documentation, project artifacts, standard operating procedures, and implementation readiness materials to support operational consistency and knowledge sharing.
• Risk Identification & Escalation: Proactively identify onboarding risks, data concerns, scope discrepancies, and project readiness issues, escalating concerns as appropriate to support successful project outcomes.
• Process Improvement: Contribute to continuous improvement initiatives by identifying opportunities to streamline onboarding workflows, improve client readiness processes, and enhance operational efficiency.
• Cross-Functional Collaboration: Build strong partnerships with Sales, Finance, Implementation, Product, and Operations teams to ensure seamless handoffs, accurate project setup, and a positive client experience throughout the onboarding lifecycle.
• Client Training & Solution Delivery: Lead clients through the implementation process by conducting training sessions using presentations and solution demonstrations; troubleshooting issues; and providing ongoing guidance, support, and answers to client questions to ensure successful adoption of all DataSpring solutions.

• Additional duties and responsibilities as required to accomplish organizational goals and objectives.

Skills

• Ability to analyze, transform, and validate complex data sets using Excel.
• Analytical problem solving and strong troubleshooting capabilities with the ability to diagnose data errors.
• Strong attention to detail and desire to provide resolution ensuring client satisfaction.
• Demonstrates capability to deeply understand provider workflows, client challenges, and product functionality.
• Asks thoughtful questions, investigates root causes, and continuously seeks opportunity for improvement.
• Excellent organizational, prioritization, and time management skills.
• Exceptional interpersonal and telephone communication skills with the ability to effectively communicate with the client.
• Ability to synthesize client needs and present DataSpring Solutions in a responsive manner.
• Ability to handle multiple tasks seamlessly without reduction in quality.
• Ability to experience negative results while retaining and sustaining focus, professionalism, and enthusiasm for work and DataSpring products over an extended period.
• Internal and external stakeholder collaboration at all levels.
• Possess a strong work ethic and desire to contribute individually, to the team, and organization.
• Intermediate to advanced skills with Microsoft Office, Word, Excel, PowerPoint and Salesforce.

Education & Experience

• B.A./B.S. degree in Business, Healthcare, Marketing, Technology, or related field preferred.
• 2–3 years of experience in client onboarding, account management, implementation support, project coordination, customer success, or a related client-facing role.
• Experience working with healthcare provider groups, credentialing processes, and delegated relationships, including an understanding of provider data, roster management, and payer/provider workflows.
• Experience supporting onboarding, implementation readiness, account setup, data management, or operational processes preferred.

Who We Are

DataSpring is the trusted data connector at the core of healthcare. For more than 25 years, we have powered the industry with the largest and most complete healthcare data foundation in the U.S., including more than 4.8 million provider data records sourced directly from providers and member data representing 75% of covered lives supplied by health plans. By improving how essential information flows across the system, DataSpring helps healthcare operate more efficiently, accurately, and with greater confidence.

What You Get

At DataSpring, you will do meaningful work at the intersection of healthcare, data, and technology, helping solve complex problems that make the healthcare system work better. You will collaborate with experienced professionals who care deeply about accuracy, trust, and meaningful impact in a fully remote environment.

DataSpring offers competitive compensation and a comprehensive benefits package for full-time employees, including medical, dental, and vision coverage, a 401(k) with company contributions and matching, paid parental leave, tuition assistance, and generous paid time off. We are committed to investing in our people and supporting professional growth over time.

Equal Opportunity Employer

DataSpring is proud to be an equal opportunity employer and is committed to fostering a workplace where all individuals are valued, respected, and empowered.

Employment decisions at DataSpring are made without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. DataSpring does not tolerate unlawful discrimination or harassment of any kind.

Applicants have rights under the Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you need a reasonable accommodation to apply for a posted position, please contact the DataSpring People & Culture team at [email protected] or 202-517-0436.

The pay range for this role is:
60,000 - 70,000 USD per year(Remote (United States))Equal Employment Opportunity/M/F/disability/protected veteran status



Equal employment opportunity, including veterans and individuals with disabilities.

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