Lead Technology Business Services Consultant

About this role:

Wells Fargo is seeking a Lead Technology Business Services Consultant

In this role, you will:

• Lead or participate in managing and supporting the delivery of technology products and services of high profile business unit clients and contribute to large scale solutions planning related to Technology Business Services
• Ensure service quality and cost effectiveness of solutions
• Review customer information with the technology team and implement technical initiatives for highly complex projects impacting multiple lines of business or across the enterprise
• Understand and ensure compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives
• Make decisions in complex and multifaceted situations requiring solid understanding of managing multiple medium technology development efforts that influence and lead broader work team and drive new initiatives
• Collaborate and consult with the technology team and more experienced management within Technology Business Services functional area to resolve Information Technology issues and provide customers with best possible solutions
• Provide guidance on leveraging new technology

Required Qualifications:

• 5+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

Desired Qualifications:

The Lead – Technology Business Services is responsible for providing end-to-end operational governance, strategic enablement, and execution oversight for the Technology Line of Business. The role ensures leadership has timely, accurate visibility across people, financials, delivery, risk, and compliance to support effective decision-making and execution of strategic priorities.

Key Responsibilities

Leadership & Strategic Enablement:
- Facilitate leadership forums, executive engagements, talent and succession discussions.
- Prepare strategic presentations, CIO dashboards, business review decks, and leadership updates.
- Convert operational metrics into insights, scenarios, and recommendations.

Operational Efficiency & Workforce Governance:
- Govern headcount forecasting, tracking, reconciliation, AU mapping, and hiring pre-approvals.
- Manage workforce transitions, documentation, and compliance activities.
- Track and monitor KPIs across people, process, delivery, and finance.
- Identify trends, gaps, and drive process improvement initiatives.

Financial Governance & Budget Control:
- Partner with Finance on planning, run-rate reconciliation, and variance management.
- Monitor sub-LOB budgets, forecasts, and expenditures.
- Track budget utilization and proactively manage financial risks.

Strategic Programs & EI Execution:
- Lead end-to-end execution of EI programs and strategic initiatives.
- Drive cross-functional coordination across Technology, Finance, HR, Procurement, and Governance teams.

Governance, Risk, Audit & Compliance:
- Strengthen operational controls and monitor KRIs.
- Coordinate internal and external audits and own remediation actions.
- Own Business Continuity Planning including periodic testing and readiness reviews.

Vendor, Infrastructure & Business Support:
- Manage vendor lifecycle including onboarding, renewals, furloughs, and BOW optimization.
- Oversee workspace planning, seat allocation, and event logistics.
- Respond to ad-hoc leadership and business support requests.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.