L3 Helpdesk Engineer / Systems Administrator
Responsibilities:
• Act as the highest technical escalation resource for challenging production incidents, driving issues through to resolution with urgency and precision.
• Troubleshoot and resolve complex problems across cloud platforms, server infrastructure, identity services, endpoints, and business applications.
• Conduct detailed root cause investigations and implement corrective actions that reduce recurring issues and improve service stability.
• Architect, deploy, and support scalable IT solutions across Microsoft 365, Windows Server, Azure, and hybrid environments.
• Oversee advanced technical initiatives for internal teams and clients, ensuring milestones, quality expectations, and operational readiness are met.
• Transition newly introduced services and platforms into steady-state support by establishing support procedures, documentation, and ownership.
• Provide day-to-day guidance to Level 1 and Level 2 engineers through mentoring, technical coaching, and escalation support.
• Administer core Microsoft technologies including Exchange Online, Teams, SharePoint, OneDrive, VMware vSphere/vCenter, Azure Virtual Desktop, FSLogix, and multi-session Windows environments.
• Manage identity, security, and endpoint platforms by supporting Microsoft Entra ID, Intune, Autopilot, and automation efforts through PowerShell scripting.
Qualifications:
• 5+ years of experience in systems administration, systems engineering, or advanced technical support roles.• Proven background providing senior-level or Level 3 escalation support for complex infrastructure environments.
• Strong hands-on expertise with Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
• Advanced working knowledge of Microsoft Azure, hybrid cloud environments, and VMware vSphere virtualization.
• Experience administering identity and access management solutions, including Microsoft Entra ID and related cloud identity tools.
• Practical knowledge of endpoint administration using Microsoft Intune, Endpoint Manager, and Windows Autopilot.
• Ability to create and maintain automation scripts using PowerShell.
• Must be able to work onsite in New York, New York.
Compensation
$100,000.00-$130,000.00 YearlyAbout Us
Technology Doesn't Change the World, People Do.®
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