Business Account Specialist II

We are looking for a Business Account Specialist II to support electric service requests and deliver a high standard of customer service for clients in Providence, Rhode Island. This Long-term Contract position focuses on coordinating service-related activities, preparing cost and design documentation, and helping move projects through the fulfillment process efficiently. The ideal candidate is comfortable working in a hybrid environment, communicates effectively across teams, and uses Outlook and Excel confidently to manage details, reporting, and follow-up.

Responsibilities:
• Serve as the main contact for external customers seeking electric service, guiding requests from initiation through completion and addressing issues that arise along the way.
• Review and process billing-related documentation, including cost-in-advance items, in accordance with applicable tariffs, policies, and service requirements.
• Prepare straightforward electric service designs and cost estimates so construction planning and related dependencies can proceed without delay.
• Create and manage service contracts or agreements to support the completion of electric service construction work for customers.
• Partner with internal departments and stakeholders to coordinate activities, remove obstacles, and support timely service fulfillment.
• Handle more involved residential, commercial, or industrial service requests while ensuring accuracy, responsiveness, and compliance with established procedures.
• Strengthen collaboration with business units by sharing effective practices, supporting operational decisions, and contributing to consistent customer support standards.
• Examine customer concerns and service activity data to identify patterns, support reporting needs, and recommend process improvements.
• Provide team support through cross-training, participation in cross-functional meetings, and assistance with continuous improvement initiatives as needed.

Qualifications:

• Experience working directly with customers and resolving service-related questions or concerns in a detail-oriented and accountable manner.

• Proficiency with Microsoft Outlook and Microsoft Excel, along with strong general computer and data entry skills.

• Familiarity with electric or gas utility operations, policies, and customer support practices, particularly in residential or commercial settings.

• Ability to interpret procedures, apply regulatory and company policy requirements, and maintain accuracy in transactional work.

• Strong organizational skills with the ability to manage multiple requests, track details, and meet service expectations in a hybrid work setting.

• Demonstrated ability to collaborate with stakeholders, support reporting or analysis, and contribute to process improvement efforts.

Compensation

$22.00-$24.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.