Customer Service Representative

We are looking for a Customer Service Representative to support residents by addressing policy-related questions and providing timely updates through an online service portal.

This Contract position is based in Lakewood, Colorado, and is ideal for someone who communicates clearly in writing, enjoys investigating account details, and can work independently in a fast-paced environment.

The role combines customer support, document handling, and research to help resolve coverage, refund, and account-related inquiries with accuracy and care.

Responsibilities:

• Monitor the service portal daily to review new resident inquiries and prioritize responses based on the issue presented.

• Investigate account, resident, and property details by using internal tools and available search resources to gather accurate information.

• Explain policy-related outcomes, including denial reasons and refund status, in a clear and detail-oriented manner.

• Submit insurance policies and supporting documentation through the portal while ensuring records are complete and properly attached.

• Communicate progress updates and follow-up messages to residents to keep inquiries moving toward resolution.

• Use independent judgment to identify solutions when account details are unclear, including researching alternate information to verify coverage or residency details.

• Support resident liability program activities by reviewing documentation and helping maintain accurate case handling.

• Build knowledge of workflows and systems during onboarding, then transition into managing a broader range of customer questions with increasing autonomy.

Qualifications:

• At least 1 year of experience in customer service, administrative support, or a similar office-based role.

• Strong written communication skills with the ability to deliver clear, detail-focused responses to customer inquiries.

• Experience performing online research, reviewing records, and locating information across multiple systems.

• Ability to work independently, assess issues, and determine appropriate next steps with limited supervision.

• Solid computer skills, including data entry, document handling, and portal-based or email-driven communication.

• Strong problem-solving ability, especially when resolving incomplete, unclear, or mismatched account information.

• Comfortable managing multiple tasks at once while maintaining accuracy and attention to detail.

Compensation

About Us

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