Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to deliver high-touch technical support for end users in Oshkosh, Wisconsin. This contract opportunity with potential for a permanent role is ideal for a detail-oriented individual who combines strong troubleshooting ability with an exceptional customer service mindset. The role supports day-to-day desktop and account administration needs while helping maintain a reliable Microsoft-based environment across multiple locations.

Responsibilities:
• Provide responsive desk-side and remote support to resolve hardware, software, and access-related issues for employees.
• Administer user accounts, permissions, and group policies across Active Directory and Azure Active Directory environments.
• Support Microsoft 365 services, including Exchange and the O365 admin center, to address mailbox, licensing, and user configuration needs.
• Track, prioritize, and close service desk tickets while maintaining clear communication and timely follow-through with end users.
• Travel to company sites as needed to troubleshoot equipment, deliver hands-on support, and ensure a consistent user experience.
• Diagnose Windows 10 and general Microsoft operating system issues affecting desktops, laptops, and peripheral devices.
• Perform basic network troubleshooting to identify connectivity problems and escalate more complex infrastructure issues when required.
• Deliver white-glove customer service by handling technical requests with care, patience, and attention to detail.

Qualifications:

• 7+ years of experience in help desk, desktop support, or a similar end-user support role.
• Hands-on experience with Active Directory, Azure Active Directory, Exchange, and Microsoft 365 administration.
• Strong working knowledge of Windows 10 and Microsoft desktop environments.
• Proven ability to troubleshoot hardware, software, and basic network connectivity issues.
• Experience managing and resolving service desk tickets in a structured support environment.
• Excellent customer service and communication skills with a detail-oriented, user-focused approach.
• Ability to travel to onsite locations as needed to provide in-person technical support.

Compensation

$28.50-$33.00 Hourly

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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