Desktop Support Analyst

Overview

Seeking a hands-on Desktop Support Analyst with strong end-user support experience and a Dell Certified Technician (hardware repair/field service) credential. This role focuses on troubleshooting, repairing, and deploying Dell systems while providing high-quality support in an enterprise environment.

Key Responsibilities

• Deliver onsite and remote support for desktops, laptops, and peripherals
• Diagnose and resolve hardware, OS, and application issues in Windows environments
• Perform Dell-certified hardware diagnostics, break/fix repairs, and parts replacement
• Image, configure, and deploy new systems and upgrades
• Manage users and access in Active Directory and support Microsoft 365
• Track and resolve tickets within ServiceNow or similar systems
• Escalate complex issues and collaborate with infrastructure teams
• Maintain asset inventory and ensure compliance with IT standards

Qualifications:

Required Qualifications

• Dell Certified Technician (hardware repair/field service) certification
• Experience in desktop support or help desk within a corporate environment
• Strong troubleshooting skills across hardware and Windows 10/11
• Familiarity with Active Directory, Microsoft 365, and basic networking
• Experience with ticketing systems and structured support processes
• Strong communication and customer-facing skills
• Ability to prioritize multiple support requests and work effectively in a fast-paced setting.

•Preferred

• Experience with SCCM, Intune, or endpoint management tools
• CompTIA A+ or similar certification
• Background supporting regulated or enterprise environments

Compensation

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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