Customer Service Representative

We are looking for a bilingual Customer Service Representative fluent in English and Spanish to support policyholders and customers in a fast-paced insurance environment. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys resolving questions, providing clear service, and handling a high volume of communication across phone and email. The person in this role will balance customer interaction with accurate record updates and administrative support while delivering a detail-oriented experience on every contact.

Responsibilities:
• Respond to incoming customer calls and emails with timely, courteous, and accurate service in both English and Spanish.
• Guide customers through questions related to services, account details, and general insurance support while ensuring each interaction is handled with care and accuracy.
• Place outbound calls as needed to follow up on open issues, confirm information, or coordinate next steps with customers.
• Enter and maintain customer data, service notes, and order-related information with a strong focus on accuracy and completeness.
• Schedule appointments and assist with service coordination to help customers receive prompt support.
• Process order entry and related updates while keeping internal records organized and current.
• Use Microsoft Word and Excel to prepare, track, and manage customer information and daily service activity.
• Support operational updates and process-related changes, including adjustments tied to internal systems, as directed by leadership.

Qualifications:

• Fluency in both English and Spanish, with the ability to communicate clearly and professionally with customers.
• Prior experience in customer service, call center support, or another high-volume client-facing environment.
• Confidence handling inbound calls and conducting outbound follow-up when needed.
• Strong data entry skills with careful attention to detail and accuracy.
• Ability to manage email correspondence and written customer communication effectively.
• Working knowledge of Microsoft Word and Microsoft Excel.
• Comfortable multitasking, staying organized, and maintaining composure in a fast-paced setting.

Compensation

$17.10-$19.80 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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