Program Coordinator

We are looking for a Program Coordinator to support student-focused initiatives for a Contract position. This on-site role within higher education helps guide learners from initial interest through successful completion while ensuring responsive service and organized program operations. The position combines administrative coordination, student engagement, reporting, and cross-functional collaboration to strengthen enrollment, retention, and overall student experience.

Responsibilities:

• Guide prospective and current students through application, enrollment, and program participation by providing timely information and ongoing support.

• Respond to inquiries by phone, email, and other channels, resolving concerns professionally and connecting students with appropriate resources.

• Maintain accurate student and enrollment records in Salesforce and related systems to support outreach, follow-up, and reporting activities.

• Coordinate recruitment efforts by assisting with events, outreach campaigns, and communications designed to increase program awareness.

• Monitor student progress and partner with instructors or internal teams to address issues that may affect persistence or completion.

• Prepare and distribute completion-related documents and other student records in alignment with institutional procedures.

• Compile, review, and interpret data related to enrollment, engagement, and retention, then share insights with leadership for planning purposes.

• Contribute to the development of marketing materials and participate in planning discussions focused on enrollment goals and student engagement strategies.

• Provide general administrative support, including scheduling coordination, calendar support, and compliance with departmental and institutional guidelines.

Qualifications:

• Bachelor’s degree in business, education, communications, psychology, or a related field, or comparable relevant experience.

• At least 2+ years of experience in higher education, student services, student recruitment, or a closely related administrative environment.

• Demonstrated ability to deliver strong customer service while handling sensitive student matters with care and discretion.

• Experience using Salesforce or similar CRM platforms to track inquiries, enrollment activity, and student information.

• Proficiency with Microsoft 365 and other standard office tools used for communication, reporting, and coordination.

• Strong organizational skills with the ability to manage multiple priorities, schedules, and administrative tasks in an on-site setting.

• Clear written and verbal communication skills, including confidence in answering inbound calls and supporting diverse stakeholders.+

Compensation

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