Patient Service Representative

We are looking for a Patient Service Representative to support a reimbursement-focused team for a medical device organization in Nottingham, Maryland. This position centers on guiding patients and referral sources through intake, documentation, and coverage verification while delivering a detail-oriented and compassionate experience. The ideal candidate brings prior healthcare-related customer service experience and is comfortable handling high-volume communication, detailed records, and timely follow-up.

Responsibilities:

• Coordinate incoming patient referrals and intake requests, ensuring all required details are obtained and processed accurately.

• Enter and maintain patient demographics, referral information, and service-related documentation in the appropriate systems.

• Speak with patients, caregivers, and provider offices to gather missing information and clarify account details.

• Review insurance information to confirm eligibility, benefits, and coverage requirements before services move forward.

• Place outbound follow-up calls to patients and referral partners to update status, resolve outstanding items, and support next steps.

• Deliver attentive customer service by answering questions clearly, addressing concerns promptly, and creating a positive patient experience.

• Support patient registration and scheduling-related activities as needed to help maintain efficient service workflows.

Qualifications:

• Previous experience in healthcare customer service, patient access, reimbursement support, or a closely related setting.
• Familiarity with patient intake, registration, referral coordination, or insurance verification processes.
• Strong data entry skills with careful attention to accuracy and documentation quality.
• Ability to communicate professionally by phone with patients, clinical offices, and internal teams.
• Background in home health, medical devices, or another healthcare environment is preferred.
• Comfortable managing multiple tasks in a fast-paced, service-oriented setting.
• Proficiency in call center support, patient assistance, and administrative coordination.

Compensation

$24.00-$24.00 Hourly

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