Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a real estate sales and lease environment in Eden Prairie, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user technology issues, working directly with employees, and delivering a high-touch service experience. The person in this role will support desktop systems, troubleshoot hardware and software problems, and help maintain a reliable day-to-day IT environment.

Responsibilities:
• Deliver in-person desktop and help desk support for employees, resolving technical issues with professionalism and urgency.
• Diagnose and fix problems involving Windows-based workstations, laptops, printers, and other end-user hardware.
• Respond to service desk requests, document solutions, and keep support tickets moving toward timely resolution.
• Assist users with software-related issues, account access needs, and common Microsoft environment support tasks.
• Perform hands-on troubleshooting for connectivity concerns and basic network-related incidents affecting user productivity.
• Support Active Directory activities such as account assistance, access updates, and user-related administrative tasks.
• Provide a white-glove customer service experience by communicating clearly and following through on reported issues.
• Set up, maintain, and replace desktop equipment and peripherals to ensure reliable performance across the office.

Qualifications:

• 5+ years of experience in desktop support, help desk, or a similar end-user support role.
• Practical experience troubleshooting hardware, software, printers, and Windows 10 systems in an onsite environment.
• Working knowledge of Active Directory and user account support processes.
• Familiarity with service desk ticketing workflows and prioritizing multiple technical issues effectively.
• Understanding of basic network troubleshooting, including identifying common connectivity problems.
• Strong customer service skills with the ability to provide high-quality, high-touch support to end users.
• Experience supporting Microsoft Windows environments and standard office technology tools.

Compensation

$23.75-$27.50 Hourly

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