Member Services Representative

We are looking for a Member Services Representative to support members from our LaVergne, Tennessee location by delivering attentive, solutions-focused service across a variety of inquiries. In this role, you will help resolve order-related concerns, respond to questions with accuracy and professionalism, and contribute to a positive overall member experience. This position is well suited for someone who works effectively in a fast-moving environment and takes pride in building trust through consistent, high-quality support.

Responsibilities:
• Respond to member questions through appropriate service channels and provide clear, accurate information about products, services, and account-related matters.
• Investigate and resolve concerns tied to online orders, including shipment updates, delivery issues, and related follow-up communication.
• Handle complaints with professionalism, determine the root cause of issues, and drive timely resolutions that support member satisfaction.
• Partner with internal departments to coordinate solutions and ensure members receive a consistent and seamless service experience.
• Support the onboarding and day-to-day guidance of new team members by sharing processes, service expectations, and best practices.
• Communicate with external vendors as needed to gather information, resolve service questions, and support order-related problem solving.
• Maintain detailed and accurate records in customer service platforms and other business systems to document interactions and outcomes.
• Contribute to team performance by meeting service-level expectations for response times, resolution quality, and completion of assigned tasks.

Qualifications:

• At least 1 year of experience in customer service, member support, call center operations, or a similar client-facing role.
• High school diploma required; additional education or equivalent practical experience is preferred.
• Strong written and verbal communication skills with the ability to explain information clearly and professionally.
• Demonstrated ability to manage data entry accurately while working across customer service software and multiple systems.
• Experience resolving customer issues independently using sound judgment, empathy, and effective problem-solving skills.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Familiarity with service platforms such as ServiceNow, HubSpot, or comparable ticketing and customer relationship tools is preferred.

Compensation

$40,000.00-$45,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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