Dispatcher

We are looking for a Dispatcher to support service coordination for installation, inspection, monitoring, and life safety system work in Tukwila, Washington. This Long-term Contract position is ideal for someone who thrives in a fast-paced environment, delivers excellent customer service, and keeps technician schedules organized while adapting to urgent changes. The person in this role will help maintain smooth daily operations by managing appointments, updating customer records, and ensuring work is tracked accurately from scheduling through completion.

Responsibilities:
• Coordinate technician schedules for service, inspections, installations, monitoring-related work, fire alarm and detection systems, and sprinkler projects.
• Manage customer appointments across weekly, monthly, and biannual service intervals while maintaining an accurate and organized calendar.
• Receive inbound service requests, collect key job details, and assign work to the appropriate technicians, typically planning schedules up to two weeks in advance.
• Respond quickly to same-day changes such as emergencies, technician absences, or delays by adjusting schedules and communicating updates to customers.
• Handle a high volume of daily calls while providing responsive support and clear scheduling information.
• Review completion records each day to confirm jobs were finished correctly, identify follow-up needs, and support compliance tracking.
• Monitor longer inspection or testing assignments to ensure the proper team remains assigned until all work is completed.
• Maintain and update customer account information accurately within dispatch and service management systems, including Tigris, Service Trade, and Great Plains.

Qualifications:

• Prior experience in dispatching, service coordination, or a similar scheduling-focused role.
• Strong customer service skills with the ability to communicate clearly and professionally by phone.
• Proven ability to manage calendars, prioritize competing demands, and adjust schedules in a fast-moving environment.
• High attention to detail when tracking job status, reviewing reports, and maintaining accurate records.
• Comfortable handling a large volume of calls and coordinating multiple technicians throughout the day.
• Experience with compliance reporting, auditing, or reviewing service documentation is preferred.
• Proficiency with dispatch or service platforms such as Tigris, Service Trade, Great Plains, or related systems.
• Ability to gather customer information efficiently without providing technical troubleshooting support.

Compensation

$28.00-$30.00 Hourly

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