Medical Customer Service Rep

We are seeking a Medical Customer Service Representative to join our team. This role is ideal for someone with strong customer service skills, call center experience, and the ability to support patients with billing and payment-related questions.

Hours: Monday - Friday 8am - 4:30pm

*First 3 months are fully onsite then after training will be remote 3 days and onsite 2 days

Responsibilities for the position include the following:

• Handle approximately 60 calls per day in a fast-paced call center environment.
• Answer inbound phone calls and assist patients with questions related to their accounts, services received, and payment options.
• Remind patients of the reason for their doctor visit and provide clear, professional support.
• Help patients with payment-related inquiries, including payment plans and financial planning assistance.
• Make outbound calls to follow up with patients regarding balances, payments, and account updates.
• Process returned mail and update patient account information as needed.
• Run credit card payments securely and accurately.
• Deliver excellent customer service while maintaining professionalism and attention to detail.

Qualifications:

• Previous experience in medical customer service, healthcare administration, or a call center environment preferred.
• Strong communication and interpersonal skills.
• Comfortable discussing billing, payments, and financial assistance with patients.
• Experience handling both inbound and outbound calls.
• Ability to multitask and work efficiently in a high-volume environment.
• Basic computer and payment processing skills preferred.

Compensation

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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