Collections Specialist

We are looking for a Collections Specialist to support account recovery efforts for a long-term contract opportunity based in Greensboro, North Carolina. This position focuses on maintaining healthy receivables by communicating with customers, resolving payment issues, and helping reduce overdue balances across both business and consumer accounts. The ideal candidate brings a strong understanding of credit and collection practices, communicates effectively in sensitive conversations, and stays organized while managing a high volume of follow-up activity.

Responsibilities:
• Manage outreach to commercial and consumer customers regarding past-due balances, using a detail-oriented and solutions-focused approach to secure payment.
• Review account status, payment history, and billing details to identify delinquency trends and determine appropriate collection actions.
• Work directly with customers to address invoice questions, clarify outstanding charges, and support timely resolution of payment disputes.
• Maintain accurate records of collection activity, customer communication, commitments to pay, and account updates in internal systems.
• Coordinate with billing, credit, and related teams to resolve account issues that may affect collection efforts and cash flow.
• Monitor aging reports and prioritize collection activities based on risk, account status, and payment timelines.
• Support both business-to-business and consumer collection processes while following company policies and applicable regulations.
• Escalate complex or high-risk accounts when necessary and recommend next steps to improve recovery outcomes.

Qualifications:

• Experience handling collections for commercial accounts, consumer accounts, or both.
• Working knowledge of credit and collection procedures, including account follow-up and payment resolution.
• Ability to manage billing-related collection issues and investigate outstanding balances accurately.
• Experience with business-to-business collections and clear customer communication.
• Strong attention to detail with the ability to document activity clearly and keep records organized.
• Effective written and verbal communication skills for handling sensitive payment conversations.
• Ability to manage multiple accounts and deadlines in a fast-paced environment.

Compensation

$19.00-$20.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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