Collections Agent

We are looking for a Collections Agent to join a team in San Diego, California in a contract-to-permanent position. This opportunity is well suited for someone who communicates with confidence, approaches sensitive financial conversations with empathy, and stays organized in a fast-paced call center setting. The person in this role will help customers understand their accounts, support repayment solutions, and maintain thorough records of every interaction.

Responsibilities:
• Speak with customers by phone to review outstanding balances, clarify account information, and discuss available resolution options.
• Arrange practical repayment solutions, including settlements, payoff terms, and scheduled payment plans based on account needs.
• Record complete and accurate notes from each conversation while updating account details in the system.
• Draft and send collection-related correspondence using approved templates and established communication standards.
• Handle outgoing mail activities to ensure notices and supporting documents are prepared and distributed on time.
• Manage a steady volume of inbound and outbound calls while maintaining accuracy, professionalism, and courtesy.
• Provide service-oriented communication during difficult conversations and represent the organization in a respectful manner.
• Support additional collection and administrative tasks as needed to meet team and business goals.

Qualifications:

• Ability to work effectively in a call center environment with frequent inbound and outbound phone activity.
• Basic computer proficiency with the ability to enter data accurately and navigate account systems efficiently.
• Strong verbal and written communication skills with a detail-oriented and empathetic approach.
• Solid organizational skills and a consistent focus on accuracy, confidentiality, and integrity.
• Customer service mindset with the ability to handle sensitive financial discussions calmly and respectfully.
• Comfortable working independently while also contributing to a collaborative team environment.
• High school diploma or equivalent is preferred.
• Bilingual English/Spanish skills and familiarity with debt collection regulations, including the Fair Debt Collection Practices Act, are a plus.

Compensation

$20.90-$24.20 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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