Client Services Agent

We are looking for a dependable Client Services Agent to join a contract opportunity supporting employees, clients, and families. This role is well suited to someone who values precision, protects sensitive information, and communicates clearly while managing a steady flow of service-related tasks. You will begin with structured training and expand your scope over time as you build confidence with internal systems, service procedures, and client support workflows. Working in a hybrid setting, this position requires strong independent judgment along with close coordination with a broader team.

Responsibilities:
• Review, process, and maintain employee and client records with a high degree of accuracy while handling confidential information appropriately.
• Direct forms, requests, and related communications to the correct internal partners to keep service activity moving efficiently.
• Investigate and resolve user issues tied to payroll access, time entry, and other online system functions.
• Assist with Medicaid-related fund administration and support families with pass-through payment activities.
• Use payroll, timekeeping, documentation, and internal reference platforms to complete daily work and track required actions.
• Follow established compliance standards and apply careful judgment when working with sensitive personal and financial data.
• Organize competing priorities effectively and adjust quickly as deadlines, volume, and business needs change throughout the day.
• Partner with coworkers to solve service issues, share updates, and contribute to team performance goals.
• Raise questions early, report discrepancies promptly, and escalate concerns in a thorough and timely manner.
• Support electronic documentation and enrollment workflows using tools such as Microsoft 365 applications, Adobe, DocuSign, and related internal systems.

Qualifications:

• Demonstrated ability to perform detailed administrative or customer service work with a strong focus on accuracy and follow-through.
• Working knowledge of confidentiality practices and compliance expectations when handling sensitive information.
• Ability to manage shifting priorities, adapt to changing processes, and remain effective in a fast-paced environment.
• Comfortable working independently in an office-based setting while staying aligned with a remote or hybrid team.
• Strong written and verbal communication skills, including email correspondence and clear issue escalation.
• Technical aptitude with Microsoft 365, including Outlook, Teams, and related applications, along with the ability to learn new systems quickly.
• Experience supporting customers, clients, or employees through documentation, service requests, or system-related troubleshooting.
• Reliable, accountable, and proactive approach to problem-solving, teamwork, and day-to-day task ownership.

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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