Patient Financial Access Facilitator
Responsibilities:
• Manage patient check-in and check-out activities by entering, reviewing, and updating demographic, coverage, and account details with a high level of accuracy.
• Schedule and adjust appointments based on provider availability, visit type, timing requirements, and patient needs while coordinating closely with clinical staff.
• Confirm patient identity and follow established safety and fraud-prevention procedures to protect patients and maintain compliance standards.
• Verify insurance eligibility, enter coverage information correctly, and support billing readiness by securing complete and accurate financial data.
• Collect co-pays, outstanding balances, and required documentation, including signatures and authorizations, in line with departmental policies.
• Assist patients who need additional support, including individuals with language, hearing, or accessibility needs, to help ensure an inclusive registration experience.
• Monitor wait lists, recalls, and open appointment slots to improve scheduling efficiency and help maximize clinic utilization.
• Document visit-related details thoroughly in the appropriate systems and maintain organized records that support operational and reimbursement requirements.
Qualifications:
• Prior experience in patient registration, healthcare scheduling, medical front desk support, or a related patient access function.• Working knowledge of insurance verification, benefit review, co-pay collection, and financial clearance processes.
• Strong customer service and communication skills with the ability to remain detail-oriented in a busy, patient-facing environment.
• Ability to use multiple applications and online tools to complete registration, scheduling, and documentation tasks accurately.
• Familiarity with healthcare policies, confidentiality standards, and regulatory requirements affecting patient access and billing.
• Strong attention to detail with the ability to identify discrepancies, resolve routine issues, and maintain high-quality records.
• Ability to collaborate effectively with clinical teams, administrative staff, and patients from diverse backgrounds.
• Bilingual English/Spanish communication skills are helpful but not required.
Compensation
$18.05-$20.90 HourlyAbout Us
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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