Telecommunications Engineer

We are looking for a Telecommunications Engineer to support and enhance enterprise voice and unified communications systems in Hartford, Connecticut. This role focuses on designing reliable telecommunications solutions, maintaining voice-related platforms, and resolving complex telephony and network issues across wired and wireless environments. The ideal candidate brings strong engineering judgment, clear documentation skills, and the ability to work effectively with users and stakeholders in a fast-paced technical setting.

Responsibilities:
• Design, configure, and improve enterprise telephony and unified communications environments to align with operational and business needs.
• Administer voice messaging platforms and related communication systems, including upgrades, maintenance, and performance tuning.
• Diagnose and resolve advanced issues involving wired and wireless telephony equipment as well as associated network components.
• Develop technical standards, implementation documentation, process flows, and engineering recommendations for convergence and communications solutions.
• Coordinate software and hardware deployments, change plans, testing activities, and implementation schedules for telecommunications initiatives.
• Maintain accurate records for telecommunications assets, including equipment, spare parts, and critical supplies.
• Partner with users, stakeholders, and vendors to translate business needs into practical technical designs and system requirements.
• Provide guidance and training to end users and support team members on telecommunications tools, systems, and best practices.
• Deliver third-level support and participate in on-call coverage as needed to ensure continuity of communications services.

Qualifications:

• Minimum of 7 years of hands-on experience designing, configuring, administering, and supporting voice and data communications systems.
• Demonstrated expertise in telecommunications engineering, including hosted voice technologies and Avaya platforms.
• Strong working knowledge of unified communications, voice messaging systems, and converged voice/data environments.
• Ability to troubleshoot moderate to highly complex telephony and networking issues with a methodical, analytical approach.
• Experience creating technical documentation such as system designs, procedures, test plans, and change implementation plans.
• Effective communication skills with the ability to support users with varied levels of technical knowledge.
• Proven ability to manage multiple priorities independently while contributing to broader team objectives.

Compensation

$62,000.00-$104,000.00 Yearly

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