Customer Service Representative

We are looking for a Customer Service Representative to support day-to-day customer interactions for a contract to permanent position in Sarasota, Florida. This opportunity is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and can manage a steady volume of inquiries with professionalism. The person in this role will help keep customer requests organized, coordinate with internal teams, and ensure information is entered accurately to support efficient operations.

Responsibilities:

• Handle a consistent flow of inbound customer calls each day, responding promptly and professionally to service-related questions and concerns.

• Direct callers to the appropriate team members and work closely with dispatch personnel to support timely communication and service coordination.

• Provide courteous assistance to customers while maintaining a positive experience across every interaction.

• Record, verify, and update customer and service information accurately within company systems and operational tools.

• Use Microsoft Office and related business applications to manage daily administrative and customer support tasks.

• Address customer issues efficiently by gathering details, identifying solutions, and following through to resolution.

• Support dispatch-related activities by relaying updates and helping ensure clear communication between departments.

• Maintain well-organized digital records and documentation to support ongoing service and reporting needs.

Qualifications:

• Prior experience in a customer service or call center environment is required.
• Background supporting dispatch operations or coordinating service communication is preferred.
• Working knowledge of Microsoft Office and comfort using computer-based systems in a fast-paced setting.
• Ability to learn new software applications quickly and apply them accurately in daily work.
• Strong verbal communication skills with the ability to manage multiple tasks and priorities at once.
• Effective problem-solving skills and sound judgment when responding to customer questions or concerns.
• Dependable work habits, punctuality, and the ability to perform independently with minimal supervision.
• Detail-oriented attitude with a strong commitment to customer satisfaction.

Compensation

$18.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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